The Risk Factory Guarantee
Our guarantee lets you know what you can and should expect from Risk Factory - and what we’re doing to hold ourselves accountable every day
Speak to an expert. Contact our "Factory Foreman" and he can answer any questions you may have.
Call us at: 0800 978 8139
We want our customers to be amazed with the choice Risk Factory offers, excited by the innovation we provide and extremely impressed with the service and reliability evident in every interaction with us. Our goal is to provide you with a consistently superior customer experience—whether on our website, on a telephone call or during a service visit. Our customer guarantee lets you know what you can and should expect from Risk Factory—and what we’re doing to hold ourselves accountable every day. We make the following promises to you:
We guarantee to refund your money if you are not happy.
If you’re not completely satisfied or wish to cancel a service you purchased for any reason, you can do so in the first 30 days and get your money back. Simply contact us and we’ll refund your money – no questions asked.
Our services will meet your compliance requirements.
All of our services are designed to meet audit-specific controls indicated in PCI, ISO and GDPR. If you encounter any problem, we will refund your money no questions asked if you request us to do so in the first 30 days following your purchase.
We will quickly address any problem you experience.
Information security is not easy to understand. If we do not satisfactorily answer your questions or can’t resolve a routine issue within 2 days of notification, we will apply a 10% refund on your purchase price to your account. Additionally, we will never charge you for any problem associated with a Risk Factory delay.
We will deliver our services to meet your convenience
We know that you are busy and your time is valuable so we will call you prior to confirm a service delivery time that’s convenient for you. If we fail to do so, we will apply a 10% refund on your purchase price to your account.
Every Risk Factory employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this guarantee or about your experience with us, we invite you to share them with us.