FAQs

Browse our list of Frequently Asked Questions (FAQs) to find the answer to your query

Need some help?

Speak to an expert. Contact our "Factory Foreman" and he can answer any questions you may have.

Call us at: 0800 978 8139

Take a look at some of our FAQs...

I am unsure about the service I need?

Please don’t worry! Our Factory Foreman is on hand to give you advice before you buy any service. He can discuss your exact requirements, help you select the right service and clearly explain what will be delivered along with the business benefits.

He can also clarify how the service will apply to any information security compliance requirements you may be trying to meet. This is what he’s there for – to ensure you get exactly what you need.

If I buy one of your services will it provide me with the required standard of test I need for compliance?

Yes all our tests are conducted in accordance with your compliance requirements. On completion we will provide a test certificate stating the exact requirement that the service meets in your organisations compliance framework.

If I buy one of your penetration testing or vulnerability scanning services, will the delivery affect the performance of my systems?

No.  All of our technical testing and scanning services are passive and non-intrusive.  We do not for instance conduct denial of service testing in our penetration tests.  Our testing and scanning services will not affect system performance, load times or result in any interruption of services.  Your business can be conducted as usual. If you have any specific questions or concerns you can discuss them prior with our Factory Foreman.

How can I be sure that I am buying an exceptional service?

Our services were designed by seasoned professionals with over 30 years of experience in delivering cost-effective information risk management and compliance services. We provide sample content of the services and deliverables on the site so you can see this quality before buying.

As industry leaders in information risk management, we ensure that each and every service meets or exceeds current industry-recognised best practice. You can view our credentials here but our expert delivery team is comprised of seasoned risk consultants and geeks with some serious acronyms in their titles like: CISA, CRISC, CISM, CISSP, CEH, ISO 27001 Lead Auditor.

I am worried that I might have entered wrong details in the quote box and then placed my order

If you have just made an online purchase then our Factory Foreman will be calling you shortly to discuss your requirement and the specific delivery details with you. He will also check that all the relevant details you submitted on-line are accurate and relevant so any errors can be addressed at that time.

What happens to my saved quotes after 30 days?

Your quotes will expire after 30 days but remain in your user account. There is a button that allows you to ask for a re-quote on that same service. This will then provide you with another 30 day quote.

What happens if I am unhappy with the service I have received?

Absolutely not a problem. Under our contract terms and conditions, Risk Factory offers a money-back guarantee if you are not entirely satisfied with your purchase.

At Risk Factory, the customer is always right, plain and simple. Why would you pay for something that you are not happy with?

I have not heard of Risk Factory before, are you a new company?

While Risk Factory offers a new way to buy cost-effective information security risk management and compliance services online it did not come about overnight. It was a long time in the making.

Previously Risk Factory operated as a product-agnostic information security and compliance consultancy delivering services across Europe since 2001. After more than 15 years of supplying proven, high-quality information risk management solutions to virtually every industry sector, we decided a new model was long overdue and created Risk Factory to fill this void.

How can I pay?

We accept all major credit and debit cards except American Express.

We also offer a 30 day invoice option. You will need to provide us with your purchase order number in the forms at checkout to order this way.

Are my payment details safe with you?

Yes, indeed. We practice what we preach. Our payment systems are delivered by Barclays Bank and are fully compliant to the PCI DSS.